Effective Date: August 2024
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These Terms of Service (“Terms”) govern your access to and use of the RunRevenue platform, products, and services (“RunRevenue,” “Service,” or “Platform”) provided by Keen Apps, LLC dba RunRevenue, located at 4279 Roswell Road, 208-156, Atlanta, GA 30342 (“Company,” “we,” “our,” or “us”). By creating an account, accessing the Platform, or using any part of RunRevenue, you agree to be bound by these Terms.
If you do not agree, do not use the Service.

‍1. Eligibility
You must be at least 18 years old and legally able to enter into binding contracts. You represent that all information provided to RunRevenue is accurate and up to date.

‍2. Accounts & Security
‍You are responsible for maintaining the confidentiality of your login credentials.You are responsible for all activities conducted through your account.Notify us immediately of any unauthorized use or security breach.We may suspend or terminate accounts that violate these Terms or pose security risks.

‍3. Service Description
RunRevenue provides tools for:Automating customer review requestsCapturing user-generated content (UGC)Generating social media contentManaging referrals and surveysDelivering partner rewards and monetized offers to end users

All features may evolve, be updated, or be discontinued at our discretion.

‍4. Acceptable Use
You agree not to: Use RunRevenue for unlawful, deceptive, or harmful purposesUpload or transmit content that violates intellectual property rightsAttempt to reverse engineer, copy, or interfere with the PlatformUse automated tools to extract data without authorizationMisrepresent your identity or your patients/customersSend unsolicited or non-compliant communications in violation of the TCPA, CAN-SPAM, HIPAA, or other applicable laws

We may suspend your account for violations.

‍5. Customer Data & Patient Information

5.1 Ownership
You retain ownership of your customer/patient data.You grant RunRevenue a royalty-free license to store, process, analyze, and use this data for:Operating the ServiceGenerating automated campaignsImproving algorithmsProviding insights
We do not sell your customer or patient data.

5.2 Compliance
You represent that:You have obtained all legally required consents from your customers/patientsYou have the right to upload or transmit their information to RunRevenue use of RunRevenue complies with HIPAA, TCPA, CAN-SPAM, CCPA, and other applicable laws
RunRevenue may provide tools but is not responsible for your legal compliance.

‍6. User-Generated Content (UGC)
Patients, customers, or end users may submit videos, photos, text, and other content through RunRevenue.

You grant RunRevenue a global, non-exclusive, sublicensable license to: Host, process, store, and display UGCUse UGC in campaigns, dashboards, and analyticsDeliver UGC to your business for marketing purposes

You are responsible for ensuring you have consent to use UGC in your marketing or advertising.

RunRevenue reserves the right to remove UGC that violates these Terms.

‍7. AI-Generated Content
RunRevenue may generate automated responses, posts, messages, ads, images, or recommendations using AI.
You acknowledge:AI outputs may contain errorsYou are solely responsible for reviewing and approving generated material before useAI content is provided “as-is” without warranties
Your use of AI-generated material is at your own risk.

‍8. Payment, Billing & RenewalsAll subscriptions are billed in advance and renew automatically unless canceled.You authorize RunRevenue (via Keen Apps, LLC) to charge your payment method on file.Fees are non-refundable except where required by law.Pricing may change with notice. Continued use constitutes acceptance.
Overdue accounts may be suspended or terminated.

‍9. Termination
We may terminate or suspend your access at any time if:You violate these TermsYour billing fails or remains unpaidYour use poses risk to the Platform or other users
You may terminate at any time by canceling your subscription.
Upon termination:Your access ends immediatelyWe may delete your data after a reasonable period unless required by law to retain it

‍10. Intellectual Property
RunRevenue, including its trademarks, designs, UI/UX, dashboards, logos, software, algorithms, and all related IP, is owned exclusively by Keen Apps, LLC.
You may not copy, modify, distribute, or create derivative works unless expressly permitted in writing.

‍11. Disclaimers
The Service is provided “as-is” and “as available.”We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.
We do not guarantee:Specific business outcomesIncreased reviews, revenue, or referralsError-free or uninterrupted serviceAccuracy of AI-generated output
You assume all risk associated with using the Platform.

‍12. Limitation of Liability
To the maximum extent permitted by law:We are not liable for indirect, incidental, punitive, or consequential damages.Our total liability for any claim arising from these Terms is limited to the amount you paid to RunRevenue in the 12 months prior to the event giving rise to the claim.
Some jurisdictions do not allow certain exclusions; where prohibited, limits apply to the fullest extent allowed.

‍13. Indemnification
You agree to indemnify and hold harmless Keen Apps, LLC dba RunRevenue from any claims, liabilities, damages, losses, or expenses arising out of:Your use of the ServiceYour violation of any law or regulationYour misuse of customer or patient dataYour use of UGC without proper consentAny claims resulting from AI-generated content used in your business

‍14. Third-Party Services
RunRevenue may integrate with third-party platforms such as social networks, CRMs, EMRs, and marketing tools. Their terms govern your use of their services. We are not responsible for failures, outages, or data handling by third parties.

‍15. Confidentiality
Both parties agree not to disclose confidential information received during the course of using or providing the Service. This includes customer lists, pricing, business strategies, and technical information.
Confidentiality obligations survive termination.

‍16. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in state or federal courts located in Fulton County, Georgia.

‍17. Modifications to Terms
We may update these Terms periodically. Changes become effective upon posting. Continued use of the Service constitutes acceptance of the revised Terms.

‍18. Entire Agreement
These Terms, along with any additional policies referenced herein (Privacy Policy, Acceptable Use Policy, Data Processing Addendum), constitute the entire agreement between you and Keen Apps, LLC regarding the use of RunRevenue.

‍Contact
For questions about these Terms or the Service, reach out to RunRevenue Support using the Contact link in the footer.